Important: Set Up Permissions Before Inviting Delegates
Before you invite editors or admins to your LiGo account, you must properly set up LinkedIn posting permissions. Failure to do this will result in your delegates receiving errors when they try to publish posts on your behalf.
Kritisch: Only you (the account owner) can connect your LinkedIn profile to your LiGo account. Delegates cannot use the Profile Switcher or any other method to link LinkedIn accounts to your LiGo account - this must be done by logging into your own LiGo account directly.
Step-by-Step Permission Setup Process
- Melden Sie sich bei Ihrem LiGo-Konto an
- Go to your account settings
- Ensure your LinkedIn account is "connected" in the "Connect Accounts" section in Integrations.
Only after completing these steps should you invite delegates (Editors or Admins) to your account.
Important Cautions About LinkedIn Permissions
Permission Expiration
LinkedIn OAuth tokens have an expiration period (typically around 30-60 days). This means:
- You may need to repeat the authentication process periodically
- If a delegate suddenly can't publish posts, this is likely the reason
- We recommend re-authenticating with LinkedIn every 30 days to prevent interruptions
Verifying Active Permissions
To check if your LinkedIn permissions are currently active:
- Go to the "Publish Post" page
- Click "Schedule or Publish Post"
- Ensure your LinkedIn account is connected in the "Connect Accounts" section
What Delegates Will Experience
- If permissions are properly set up, delegates can publish to your LinkedIn without issue
- If permissions have expired, delegates will receive an error message when attempting to publish
- Only you (the account owner) can renew the LinkedIn permissions – delegates cannot do this for you
- Delegates cannot connect or reconnect LinkedIn profiles - they can only work with profiles that have already been connected by the account owner
Troubleshooting Common Permission Issues
| Problem | Possible Solution |
|---|---|
| Delegate gets "Authentication Failed" error | Account owner needs to re-authenticate with LinkedIn |
| Posts appear in LiGo but not on LinkedIn | Check LinkedIn permissions and re-authenticate |
| "Permission Denied" messages | Ensure the delegate has the correct role (Admin/Editor) |
For persistent issues, contact [email protected] with details about the specific error messages you're encountering.